fv7 Privacy Policy

At fv7, we are committed to protecting the privacy and security of every player who visits our platform. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using fv7, you agree to the practices described in this policy.

fv7 is Bangladesh's leading online casino and cricket betting platform, trusted by players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the handling of your personal data seriously and apply industry-standard security measures to keep your information safe at all times.

Information We Collect

fv7 collects personal information only to the extent necessary to provide you with a safe, fair, and enjoyable gaming experience. We collect data in the following categories:

Account Registration Data

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city and district, e.g., Dhaka, Chittagong, Sylhet)
• Preferred username and securely hashed account password

Financial & Transaction Data

• Payment method details (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) — we store only tokenized references, never raw card numbers
• Deposit and withdrawal history, including timestamps and amounts in Bangladeshi Taka (৳)
• Bonus redemption records and wagering activity logs

Technical & Usage Data

When you visit fv7, our servers automatically record certain technical information, including your IP address, device type, operating system, browser version, pages visited, session duration, and approximate geographic location. This data is used solely for security monitoring, fraud prevention, and improving platform performance. We do not use this data to personally identify you beyond what is necessary for account security.

How We Use Your Information

The personal data we collect is used exclusively for legitimate, defined purposes. Specifically, fv7 uses your information to:

• Create and manage your fv7 account, including identity verification and age confirmation (21+ only)
• Process deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, and card payment networks
• Deliver customer support and respond to your queries in a timely and informed manner
• Send account-related notifications (e.g., transaction confirmations, security alerts, and bonus crediting notices)
• Detect and prevent fraud, money laundering, and unauthorised account access
• Improve platform features, game performance, and overall user experience based on anonymised analytics

Sharing of Your Information

fv7 does not sell, rent, or trade your personal data to third parties. We may share limited data only in the following strictly defined circumstances:

• Payment processors and financial service providers (bKash, Nagad, Visa, Mastercard) — only the data required to complete your transaction
• Game technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — anonymised session data only, never personal identifiers
• Legal and regulatory bodies if we are required to do so by applicable law, court order, or governmental authority in Bangladesh
• IT security and fraud-prevention partners engaged under strict confidentiality and data-processing agreements

Any third-party service provider we engage is contractually obligated to use your data solely for the specific service they provide and to maintain the same standard of data security that fv7 applies internally.

Payment Data & Security

fv7 takes the security of your financial data extremely seriously. All payment transactions on our platform — whether through bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed over encrypted channels. We do not store raw card details or full mobile banking credentials on our servers.

Our systems use tokenisation so that sensitive payment identifiers are replaced with non-sensitive equivalents that hold no exploitable value outside of our payment processor relationship. Regular internal audits and third-party security assessments are carried out to verify the integrity of our financial data infrastructure.

Cookies & Tracking Technologies

fv7 uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and measure the effectiveness of our services. A cookie is a small text file placed on your device when you visit our site. Cookies do not contain your personal financial details or account password.

Types of Cookies We Use

• Essential cookies — required for core site functionality such as keeping you logged in, remembering your language preference, and processing your transactions
• Analytics cookies — help us understand how players navigate fv7, which games are most popular, and where we can improve the user experience
• Preference cookies — store your settings such as display options and notification choices so you do not need to configure them on every visit

You can control or disable non-essential cookies through your browser's privacy settings. Please note that disabling essential cookies may affect the functionality of certain features on the fv7 platform, including account login and payment processing.

Data Retention

fv7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically, account registration data and transaction records are retained for a minimum of five (5) years from the date of your last active session or account closure, whichever is later, in accordance with applicable financial record-keeping obligations.

Technical usage data and analytics logs are typically anonymised or deleted within twelve (12) months of collection. Once we no longer require your personal data, we securely delete or anonymise it so that it cannot be associated with you.

Your Privacy Rights

As a registered user of fv7, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing — you may ask us to pause the processing of your personal data in certain circumstances
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We aim to respond to all data-rights requests within thirty (30) days of receipt. In complex cases, we may require up to ninety (90) days, in which case we will notify you of the extension and the reasons for it.

Children's Privacy

fv7 is strictly an adult platform intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. If you are under 21, you must not use fv7 or provide us with any personal information.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data from our systems. Parents or guardians who believe a minor has provided us with personal information are encouraged to contact us at [email protected] so we can take prompt corrective action.

Third-Party Links

The fv7 platform may contain references to third-party game providers and payment services. These third parties have their own privacy policies and data practices, over which fv7 has no control. We strongly recommend that you review the privacy policies of any third-party services you interact with through our platform. fv7 is not responsible for the privacy practices of these external services.

Changes to This Privacy Policy

fv7 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, industry standards, or our business practices. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the fv7 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fv7 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to resolving any privacy-related concerns promptly and transparently.

Email us at: [email protected]